Frequently Asked Questions
How do I clean and store it after travel?
The outer cover can be spot-cleaned with mild soap or removed (on applicable models) for a gentle cold wash. Always air dry — never tumble dry or bleach. When you’re done, fold it back into its compact travel pouch and clip it to your bag for your next trip.
Does it fit all neck sizes and body types?
The ergonomic design and flexible foam adapt to your shape, providing snug yet gentle support for both smaller and larger necks. If you prefer a looser fit, simply rotate the pillow slightly or rest it lower around your shoulders.
Where are you located?
Our head office is located in Melbourne, Victoria, Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
Can I use the hooded pillow on all types of travel?
The Hooded Travel Pillow is designed for flights, car rides, trains, and buses — anywhere you need comfort and privacy. The hood blocks harsh light and distractions, while the memory foam core supports your neck upright, so you can actually rest no matter the seat type or position.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at aussiestore.shop@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.